Sub-Zero Error Code 15 1 01: Relay or Control Issue
Error code 15 1 01 on a Sub-Zero refrigerator, freezer, or wine-storage product identifies refrigerator Compressor Relay is stuck closed. Treat the code as a diagnostic starting point rather than proof that one specific part must be replaced.
Written by
Jordan Avery Appliance Repair Content SpecialistPublished August 19, 2026
Content status:
Verified
Error code15 1 01
ApplianceRefrigeration
Affected model seriesBuilt-In BI SWS #4380000 | Integrated Drawer | Integrated Tall & Column
Quick answer
Refrigerator Compressor Relay is stuck closed. | Zone 1 compressor relay is Verify and replace control board. | stuck closed connection Verify and replace control board Water valve current detected Zone 2 compressor relay stuck After valid dispense or ice open.
Model compatibility: Sub-Zero reused visible code strings across series and model years, so 15 1 01 may mean something different on another appliance or generation. Confirm this against your model’s documentation and record your full model number before acting.
Plain language
What this code means
Built-In BI SWS #4380000: Refrigerator Compressor Relay is stuck closed.
Integrated Drawer: stuck closed connection Verify and replace control board Water valve current detected Zone 2 compressor relay stuck After valid dispense or ice open.
Integrated Tall & Column: Zone 1 compressor relay is Verify and replace control board.
Signs
Symptoms you may notice
A compressor, heater, fan, ice maker, or water component may not start when requested.
In some cases a component may remain energized longer than expected.
Cooling or defrost performance may become inconsistent.
The error may remain stored even if the appliance appears to be operating.
Before you call
Safe checks you can make
These are simple, non-hazardous checks only. If anything is unclear, stop and contact a technician.
Note which appliance function is not working and whether the error returns immediately.
A single power reset may be used when the model's owner guidance permits it.
Do not access the control board, relay wiring, or high-voltage components.
Persistent relay-related codes require electrical diagnosis by a technician.
Important safety warning. Do not remove electrical covers, test energized circuits, open the sealed refrigeration system, or replace a control board based only on the displayed code.
Please avoid
What not to attempt
Electrical measurements
Control-board access
Refrigerant or sealed-system work
Internal component testing
Get help
When to call a technician
Schedule service if the code returns after a basic reset or owner-safe check, if temperatures are moving outside the normal range, if water is leaking, or if the appliance is no longer performing its primary function. A recurring diagnostic code usually means the control is seeing the same condition again. Professional diagnosis can prevent unnecessary part replacement and can identify wiring, control, sensor, airflow, water-system, defrost, or sealed-system causes that look similar from the display alone.
Seeing this code on your Sub-Zero appliance?
Book a specialist visit for a clear estimate and approval before any repair. Independent service — not affiliated with, authorized by, sponsored by, or endorsed by Sub-Zero.
Some Sub-Zero models allow a stored code to be cleared after the underlying problem is corrected. Clearing the display does **not** repair the cause. If the code comes back, use the series-specific meaning above and arrange diagnosis.
No. A diagnostic code identifies a condition detected by the control system. Wiring, connectors, airflow, power supply, control electronics, or another component can sometimes create the same code.
That depends on temperature and the affected function. If the refrigerator is above a safe food-storage temperature, the freezer is thawing, water is leaking, or an electrical issue is suspected, stop relying on the appliance and schedule service promptly.
Sub-Zero has used several generations of electronic controls. The same visible code can be assigned differently by series, zone, or software generation, which is why model applicability is included on this page.
References
Sources & references
Sub-Zero service knowledge base
Ready to get your Sub-Zero appliance working again?
Book a repair online or call us — clear estimates, approval before any work, and a workmanship warranty on completed repairs.
