Model compatibility: Sub-Zero reused visible code strings across series and model years, so 10 r 02 may mean something different on another appliance or generation. Confirm this against your model’s documentation and record your full model number before acting.
Plain language
What this code means
Built-In BI SWS #4380000: Refrigerator Evaporator thermistor unstable signal.
Signs
Symptoms you may notice
The displayed temperature may not match the actual compartment temperature.
Cooling cycles may become longer, shorter, or inconsistent.
A refrigerator, freezer, or wine-storage zone may drift warmer or colder than its set point.
The service indicator or error may return after the appliance restarts.
Before you call
Safe checks you can make
These are simple, non-hazardous checks only. If anything is unclear, stop and contact a technician.
Check the actual compartment temperature and compare it with the selected set point.
Make sure the door or drawer closes fully and that food packages are not holding it open.
Do not remove panels or disconnect sensor wiring; thermistor testing requires electrical measurements.
If temperatures are unsafe or the code returns, arrange professional diagnosis.
Important safety warning. Do not remove electrical covers, test energized circuits, open the sealed refrigeration system, or replace a control board based only on the displayed code.
Please avoid
What not to attempt
Electrical measurements
Control-board access
Refrigerant or sealed-system work
Internal component testing
Get help
When to call a technician
Schedule service if the code returns after a basic reset or owner-safe check, if temperatures are moving outside the normal range, if water is leaking, or if the appliance is no longer performing its primary function. A recurring diagnostic code usually means the control is seeing the same condition again. Professional diagnosis can prevent unnecessary part replacement and can identify wiring, control, sensor, airflow, water-system, defrost, or sealed-system causes that look similar from the display alone.
Seeing this code on your Sub-Zero appliance?
Book a specialist visit for a clear estimate and approval before any repair. Independent service — not affiliated with, authorized by, sponsored by, or endorsed by Sub-Zero.
Some Sub-Zero models allow a stored code to be cleared after the underlying problem is corrected. Clearing the display does **not** repair the cause. If the code comes back, use the series-specific meaning above and arrange diagnosis.
No. A diagnostic code identifies a condition detected by the control system. Wiring, connectors, airflow, power supply, control electronics, or another component can sometimes create the same code.
That depends on temperature and the affected function. If the refrigerator is above a safe food-storage temperature, the freezer is thawing, water is leaking, or an electrical issue is suspected, stop relying on the appliance and schedule service promptly.
Sub-Zero has used several generations of electronic controls. The same visible code can be assigned differently by series, zone, or software generation, which is why model applicability is included on this page.
References
Sources & references
Sub-Zero service knowledge base
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